Warranty: what is covered and how to start a claim
3-year full warranty on all Silarius hardware except solar products, parts and labor included.
Applies to: All Silarius hardware except solar products.
- Check the coverage
Silarius hardware is covered for 3 years from the date you bought it, parts and labor, against defects in materials and workmanship. Solar products are not covered. See the full terms on the warranty page.
- Contact Silarius support
Email info@silarius.com with your order number, the model and serial number, and a short description of the problem. Photos or a short video help.
- Troubleshoot together
Our team checks settings and firmware with you first. Many problems are fixed remotely, with no shipping at all.
- Get an RMA and ship it in
If the hardware is faulty, we issue a return authorization (RMA) number and the address to ship to. Please do not send products without an RMA.
- Repair or replacement
We repair the product or replace it with the same or an equivalent model and ship it back to you.
Common questions
Do I need to register my product?
No. Keep your invoice or order confirmation. It is your proof of purchase and sets the start date of the warranty.
What if I bought through an installer or dealer?
You are covered. Send us the proof of purchase from the installer or dealer along with the serial number.
Is a replacement product covered too?
Yes. A repaired or replacement product is covered for the rest of the original 3-year warranty period.
Still stuck?
Send us a message, or ask for a screen-share session and our team walks you through it.