3-year full warranty on Silarius hardware
Every Silarius camera, recorder, switch and access control device is covered against defects in materials and workmanship for three full years, parts and labor included. Solar products are the only exception.
3 full years
Coverage runs for three years from the date you bought the product.
Parts and labor
We repair or replace a faulty product at no charge for parts or labor.
All Silarius hardware
Cameras, recorders, networking, access control, VoIP, mounts and accessories.
Solar excluded
Solar products are not covered by the 3-year warranty.
What is covered
Defects in materials and workmanship under normal use, on Silarius-brand hardware bought new from Silarius or an authorized Silarius seller.
- Silarius IP cameras, PTZ, panoramic, thermal and Silarius X cloud cameras
- Silarius NVRs and recorders
- Silarius PoE switches and networking equipment
- Silarius access control, intercom and VoIP devices
- Silarius mounts, brackets and accessories
- The Silarius Gateway
What is not covered
The warranty does not cover problems caused by anything other than a defect in the product itself.
- Solar products, including solar panels, solar-powered cameras and solar lights
- Damage from accidents, drops, misuse, abuse or neglect
- Damage from lightning, power surges, flooding, fire or other acts of nature
- Installation that does not follow the product instructions or ratings
- Products that were modified, or repaired or opened by anyone other than Silarius
- Products with a removed, altered or unreadable serial number or label
- Normal wear and cosmetic damage, such as scratches and fading
- Damage caused by equipment or accessories not supplied by Silarius
How a warranty claim works
Contact Silarius support
Email info@silarius.com or call 1-833-SILARIUS with your order number, the model and serial number, and a short description of the problem. Photos or a short video help.
Troubleshoot together
Our team checks settings and firmware with you first. Many problems are fixed remotely, with no shipping at all.
Get an RMA and ship it in
If the hardware is faulty, we issue a return authorization (RMA) number and the address to ship to. Please do not send products without an RMA.
Repair or replacement
We repair the product or replace it with the same or an equivalent model and ship it back to you.
The fine print
This warranty applies to the original purchaser and starts on the date of purchase shown on your invoice. Silarius decides whether to repair or replace a product, and may use new or refurbished parts of equal performance. If a model is no longer made, we replace it with a current model of equal or better specification.
The warranty does not promise uninterrupted or error-free operation, and it does not cover loss of recorded video or data, labor to remove or reinstall equipment on site, or software and firmware, which are provided as they are. Silarius Cloud and other subscriptions are covered by their own service terms.
To the extent the law allows, this warranty is your only remedy for a defective product, and Silarius is not liable for indirect, incidental or consequential damages. Some states do not allow these limits, so they may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state.
Returns for reasons other than a defect follow our return policy.
Warranty questions
Do I need to register my product?
No. Keep your invoice or order confirmation. It is your proof of purchase and sets the start date of the warranty.
What if I bought through an installer or dealer?
You are covered. Send us the proof of purchase from the installer or dealer along with the serial number.
Is a replacement product covered too?
Yes. A repaired or replacement product is covered for the rest of the original 3-year warranty period.
Does using Silarius Cloud affect my warranty?
No. Silarius Cloud is a subscription service with its own terms. Your hardware warranty is the same whether or not you use it.
Which solar products are excluded?
Any Silarius product that is solar powered or sold as a solar kit, including solar panels, solar cameras and solar lights. Contact us about the coverage for a specific solar product.
Questions about your warranty?
Our support team can check your coverage, troubleshoot with you and arrange a repair or replacement.