Camera features work on the camera but not in Silarius Cloud

PTZ, audio or outputs don't work

PTZ means pan, tilt and zoom (moving the camera remotely). Many cameras turn off remote controls like PTZ, two-way audio and outputs until you change the default password. This keeps strangers out.

Fix it with the steps below. On some cameras, you also need to allow remote PTZ in the camera's advanced security menu.

Motion masks don't work

Some cameras show Motion Detection or other detectors as Unavailable in Silarius Cloud Admin. That means you can't set them up through ONVIF. Set them up on the camera's own web page instead.

In this case, Silarius Cloud looks at the whole picture, not just the area you masked on the camera. That's because the camera doesn't tell the cloud which part it is watching. So movement anywhere in the picture can be reported, based on your object detection rules.

What "Available" and "Not Available" mean

On the camera's Info tab, the ONVIF analytics section lists the camera's detectors.

• Available (green): you can set it up in Silarius Cloud Admin on the Analytics tab.
• Not Available (red): set it up on the camera's own web page.

To open the camera's own page:

• ONVIF camera: wait for ONVIF to turn green under the camera name. Go to Troubleshooting, copy the HTTP access link, and paste it in your browser.
• Plug-and-play camera: wait for P&P to turn green. Go to Troubleshooting, click Generate URL, then Open.

Sign in with the camera's web user and set up the detector there.

Video quality is higher or lower than you set

Your plan sets the stream quality. But a camera may keep switching settings. This usually happens when the camera is also connected to another system, like a local recorder.

• Set every system using the camera to the exact same quality.
• Or give each system its own stream, if the camera's sub-streams support the sizes you need.
• If a recorder uses the camera maker's own protocol, it may take over the camera. Switch it to ONVIF so the camera behaves the same for everyone.

Video jumps between high and low quality

Some cameras claim to support picture sizes that don't really work. This is usually a firmware bug. Update the firmware. If no fix exists yet, pick a lower picture size or frame rate that works.

Motion settings won't save

Some cameras keep separate settings for ONVIF and for their own web page. A sign: every time you open the camera in Silarius Cloud Admin, it asks whether to use stored settings or settings from the camera.

This is a firmware issue. Update the firmware. If there is no update, find the camera's limits by trying different values.

Only 1080p shows on an 8 MP camera

Some cameras have a setting often called Capture Mode. It decides the largest picture size the camera can use.

Silarius Cloud Admin lists only the sizes the camera says it supports. If you don't see the size you want, change Capture Mode on the camera's own page. Then check again.