Fix a problem
Camera offline, no video, errors, and what to do.
- 1Open your camera's own page from Silarius Cloud AdminReach a camera's own settings page from anywhere, with a safe link that lasts 60 minutes.4 min
- 2My NVR or camera keeps restartingWhy a recorder or camera on Silarius Cloud may restart, and how to stop it.4 min
- 3Camera shows "offline"Find out why a camera says it is offline and get it back online.7 min
- 4Camera won't show videoWhat to check when a camera shows no video, including right after you add a new camera.5 min
- 5Camera features work on the camera but not in Silarius CloudFix PTZ, motion masks, video quality and resolution problems that only happen in Silarius Cloud.7 min
- 6Silarius X camera won't connectGet a Silarius X (plug and play) camera online, and understand its plug-and-play status.6 min
- 7Fix "ONVIF Authentication Failed"What the ONVIF Authentication Failed message means and how to fix the camera's user name and password.5 min
- 8Camera locked: "illegal login lock"Unlock a camera that locked itself after wrong passwords, and stop it from happening again.4 min
- 9Coloured stripes or smears in the videoFind and fix the cause of coloured stripes or broken-looking video.4 min
- 10Missing or broken event pictures (thumbnails)Why an event's small preview picture is missing or broken, and how to stop it.3 min
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