Questions people ask

It works with IP cameras. You can use your own existing cameras, any model, by ONVIF or through the Silarius Gateway. Silarius X cameras connect straight to the cloud.

Yes. Connect the NVR or DVR to the Silarius Gateway, and each camera on it is added on its own. See Connect your NVR or DVR.

Yes, through their DVR. If your DVR supports ONVIF or RTSP, connect it through the Silarius Gateway and each analog camera is added on its own. See Connect your NVR or DVR.

It is a Silarius plug-and-play camera. It connects straight to the cloud with no recorder and no gateway.

Not for Silarius X cameras. For your own existing IP cameras, the Silarius Gateway is the easiest and safest way to connect them.

Up to 50, depending on how much video each camera sends. Your network speed is usually the real limit.

Not with Silarius X cameras or the Silarius Gateway. They connect out through an encrypted tunnel, so no ports need to be opened.

Silarius X cameras (plug and play), or the Silarius Gateway for existing cameras. Both send video through an encrypted tunnel with no open ports.

The same: plug and play with Silarius X cameras, or the Silarius Gateway. You don't need to open ports or set up port forwarding rules.

Yes. Video is encrypted while it travels and while it is stored, with a major cloud data center provider.

Yes. Traffic is encrypted with TLS, and stored video is encrypted with AES-256.

Yes. You can add a second check, like a code, on top of your password.

Yes. Your company sign-in (SAML 2.0 single sign-on) and OpenID Connect are supported.

With a major cloud data center provider, in its US East region by default.

Sometimes, mostly for very large projects. Tell Silarius early: request a quote or email us.

Anyone whose role lets them see that camera. Clips belong to the camera, not to the person who made them.

No. The web app runs in a modern web browser. There is also the Silarius Cloud mobile app.

Any computer that can run a modern web browser. There are also iOS and Android apps. Get them from our sign-in page.

Go to silariussecurity.com/login and click Log in to Silarius Cloud.

Yes. Video walls and many monitors are supported. For 32 or more streams, use a computer with a dedicated graphics card, at least 16 GB of memory and a strong processor.

No. There is no limit on the number of cameras.

As many as you like. You can limit each user to certain cameras and actions.

Yes. You set permissions for each user. For example, owners can view, share and edit cameras, while guards can only view.

Yes. Everyone with permission can watch all the locations they have access to at once.

Yes, there are a few ways to set this up. Contact Silarius to find the best one: email us.

Yes. There is no limit on groups or cameras per group. One camera can be in many groups.

Yes. Silarius Cloud supports low-delay live video in your browser.

Yes. Options range from live only to months of storage. You can also record all the time or only on events. For plans, contact Silarius: request a quote or email us.

If the new plan keeps video longer, all your old video stays. If it keeps video for fewer days, video older than the new limit is deleted.

Live view and new recording stop. Saved video, events, clips and analytics results stay until they age out. Disabling can be undone.

A disabled camera stays on your account with its saved video. For billing questions, contact Silarius: request a quote or email us.

Everything for that camera is deleted for good: video, clips, shared links and events. It can't be undone.

Yes. New web and mobile features arrive for everyone.

Yes. Many logs are kept to help with upkeep, troubleshooting and security.

Roughly 0.5 Mbps for 720p, 1 Mbps for 1080p, 2.5 Mbps for 4 MP and 3.5 Mbps for 4K. See How much internet speed your cameras need.

Cameras send video up to the cloud. That uses your upload speed, which is often much lower than download.

Lower the frame rate, raise compression, and only use smart codecs after testing. See Use less internet.

Usually not. It often saves little and can cause big bursts. 3 or 5 FPS is usually a better balance.

Cameras send a big full picture every few seconds. That causes short spikes. If the number drops back down, it's normal.

Yes, if the upload speed is high enough and there are no blackouts, slow-downs or limits on heavy use. Old-style satellite can have long delays.

The cloud can't record while the internet is down. Use an SD card in the camera, or local recording on the Silarius Gateway, as a backup.

No. Recovery is done in a controlled way so it doesn't flood your internet.

We don't recommend it. It often fails and can make things worse. Use a manual SD card backup or the Silarius Gateway instead.

No. Use a VPN only for short admin jobs. Running cameras over one all the time can make them less reliable.

Browsers play H.264 on their own but not H.265. Silarius Cloud converts most cameras to H.264 for you. For others, set H.264 on the camera.

A strict firewall on your network may be blocking it. Silarius support will send you the list of addresses to allow.

Open its Troubleshooting tab in Silarius Cloud Admin and wait up to 2 minutes for the check. Then follow the fix for the message.

The user name or password doesn't match the camera's ONVIF user. Some cameras need a separate ONVIF user.

Yes. Big sites need a lot of upload speed, so check with your internet company first. See How much internet speed your cameras need.

Yes, as a Generic Device. It needs port forwarding, so the Silarius Gateway is safer. See Add a camera by its video link.

Yes. You can turn and zoom PTZ cameras from the web app and the mobile app. See Turn and zoom a PTZ camera.

Yes, with a widget. Widgets cost extra and use data each time someone watches, so talk to Silarius first. See Put a live camera on your website.

Yes, if the camera has a speaker. See Talk through your camera.

Not always. Two cameras can look the same but run different software. Before a big job, check the exact model and firmware, and test the features you need on that camera. Silarius X cameras are tested with Silarius Cloud.

Yes. Silarius Cloud has an API, so your own software can add cameras, read events and more. Contact Silarius to get started: email us.

Contact Silarius support: get free remote setup help or email us.

Contact Silarius: request a quote or email us.